Effective Date: October 14, 2025

At Pulse Electronics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund and return guidelines below.

1. Returns

We accept returns within 30 days of delivery for most items in new, unused condition, with all original packaging and accessories.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

Opened software or digital products

Clearance or final sale items

Products damaged by misuse or improper handling

3. Refunds

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed within 5–7 business days to your original payment method.

4. Exchanges

If your product arrives defective or damaged, contact us within 7 days of delivery for a replacement or exchange.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

6. How to Start a Return

Contact our support team at [email protected] with your order number and reason for return. We’ll provide instructions for sending the product back.